Support

Onboarding in days. Expertise for years.

Your dedicated treasury experts get you live fast and reporting-ready from day one. Be ready for the unexpected hits like an audit or a financing round.

Onefin support and onboarding illustration

We know your year before it happens

Our team understands your finance calendar. Reporting or planning, you will have the good set up.

Guided onboarding

A dedicated treasury expert connects your banks and configures the platform. Live in days, not weeks.

Always-on help

Reach us by email or in-app. We triage by impact, so nothing sits waiting.

Self-serve answers

24/7 guides and a financial glossary get your team unblocked instantly, with a human always in the loop.

Enterprise SLAs

Priority response times and a named contact, for security reviews, procurement, and renewals.

Frequently asked questions

How does onboarding work?

A treasury expert manager guides you through connecting your banks, ERP, importing existing data and configuring access for your team.

How do I reach support?

You can reach us by email and in-app. Enterprise customers also get a named contact and prioritised response times.

Do you help migrate existing data?

Yes. We help you bring across your existing debt, collateral and company data so you start from a complete picture rather than a blank slate.

How secure is Onefin?

We use best practices and industry standards. All development and dev-ops is done in-house to ensure full control of data and processes.

What are the key features of Onefin?

Onefin provides various features, including a company ledger with KYC data, real-time synced bank and tax accounts, a debt and collateral ledger, a property ledger, ESG data, and a comprehensive financial reporting suite.

Who can benefit from using Onefin?

Onefin is designed for the financial departments of corporate real estate groups. It is ideal for CFOs, heads of sustainability, financial controllers, group treasurers and heads of accounting.

Can Onefin generate custom reports?

Absolutely! Onefin offers robust reporting capabilities, allowing you to generate customised reports tailored to your specific requirements. Gain insights into cash flows, debt management, property key figures, and more.

What features does the Treasury module offer?

The Treasury module in Onefin provides comprehensive debt management capabilities, allowing you to effectively manage loans, swaps, derivatives, bonds, and other financial contracts.

How can the Treasury module help with financial reporting?

The Treasury module offers robust reporting functionality, enabling you to generate detailed financial reports on debt, collateral, market rates, and other treasury-related data.

Can I perform scenario analysis and simulation with the Treasury module?

Yes. The Treasury module enables you to conduct scenario analysis and simulation, empowering you to assess the impact of different financial scenarios on your debt portfolio.

What functionality does the Banking module offer?

The Banking module provides real-time synchronisation of bank accounts, transactions, and cash-flow forecasts, enabling efficient management of your banking activities within the group.

How does initiating payments work?

With the Banking module, you can easily initiate internal transfers within your group structure or to your tax accounts. The permissions are the same as if you were to book the payment in your online bank.

How can the Governance module help with compliance and reporting?

With the Governance module, you maintain up-to-date KYC data on all the companies in your group, ensuring compliance with regulatory requirements and enhancing transparency.

A question for our treasury experts?